Raq.com for IT support firms and MSPs
Small offices ring about laptops and email while you’re on site with another client. Raq.com answers, writes up the job, and helps you send a quote with the deposit invoice ready once it’s signed.
Free trial, no credit card. Voice Calls is on the Professional plan and above.
Adam’s day, from the call to the deposit
Pick a time to see that screen from the film, or play the film from there.
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10:42 Call answered
Chloe rang while Adam was at a client’s office
Chloe Armstrong asked for a quote to sort out the office IT at Ouseburn Surveyors. The twelve staff have old laptops, and their email is still with their web host. The assistant said Adam would send a quote today.
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Evening Quote asked for
That evening, Adam asked ChatGPT
Quote Chloe Armstrong for the office IT setup from this morning’s call. Our prices, a year of cloud backup as an optional extra, and a 25% deposit.
- Voice Calls Read this morning’s call from Chloe Armstrong
- CRM Find Chloe Armstrong
- Quotes & Proposals Read your price list
- Quotes & Proposals Create “New office IT for Ouseburn Surveyors”
- Quotes & Proposals Add it to her CRM record as a quote, with Chloe to sign
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19:12 Quote sent
Adam checked the quote and sent it
- Quote
- New office IT for Ouseburn Surveyors
- Total
- £15,528.00 including VAT
- Deposit
- 25%, £3,882.00
ChatGPT priced it from Adam’s saved price list, in Ridley IT’s logo and colours.
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19:15 Signed
Chloe added cloud backup and signed
- Optional extra
- Cloud backup, one year, £720.00
- New total
- £16,392.00 including VAT
- Deposit
- £4,098.00
Chloe ticked the extra and signed on her phone, and Adam was told straight away.
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19:16 Deposit invoice
One click made the deposit invoice
- Invoice
- INV-00276
- Amount
- £4,098.00
- Due
- 3 Nov 2026
Raq.com Invoice Generator takes card payments on the invoice and chases late ones.
The quote Chloe signed
Raq.com Quotes & Proposals drafts it with your logo and colours from Brand Guidelines, and you check the prices. Save your prices once and pick them into each quote, or let a connected AI app do it. Customers open it on their phone, tick any optional extras and sign to accept.
- Prices
- Picked from Adam’s saved price list, with VAT at 20%
- Optional extra
- Cloud backup, one year, ticked by Chloe
- Deposit
- 25% on acceptance, invoiced in one click
Accepted by Chloe Armstrong on 20 October 2026
QP-BX7QZL
A proper IT setup for your office
New laptops, Microsoft 365 and Wi-Fi, changed over in a weekend.
Chloe, thanks for your call this morning
Old laptops and email on a web host are what slow most small offices down. Here is what I would do: twelve new business laptops, every mailbox and shared file moved to Microsoft 365, and proper Wi-Fi across the office.
| Laptop, supplied and set up 12 laptops × £845.00 | £10,140.00 |
|---|---|
| Microsoft 365 move, mail and files 12 users × £110.00 | £1,320.00 |
| Wi-Fi, 3 access points, fitted 1 job × £1,480.00 | £1,480.00 |
| Cloud backup, one year Optional, added 12 users × £60.00 | £720.00 |
| Subtotal | £13,660.00 |
| VAT at 20% | £2,732.00 |
| Total | £16,392.00 |
| Deposit on acceptance | £4,098.00 |
The four tools in the film
All four come with one Raq.com subscription, which has over 75 tools in all.
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Voice Calls
Answered Chloe’s call on the business line, then recorded, transcribed and summarised it.
Professional plan and above, after an approval check. Calls are charged per minute.
About Voice Calls in Raq.com -
CRM
Keeps Chloe’s details, the call and the quote together on one record.
About CRM in Raq.com -
Quotes & Proposals
Built the quote from Adam’s own prices and branding, and took Chloe’s signature.
About Quotes & Proposals in Raq.com -
Invoice Generator
Made the deposit invoice from the signed quote. It takes card payments and chases late ones.
About Invoice Generator in Raq.com
Also useful for IT support firms and MSPs
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Help DeskManage customer support with shared inboxes, ticket workflows, email integration, and AI-powered assistance.
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Server MonitorTrack server load and heartbeat pings with lightweight agents.
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Site UptimeMonitor website availability and product-to-checkout journeys, with regional checks, incidents and maintenance windows.
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Time TrackerTrack work with a universal timer, review weekly timesheets, approve time and turn approved hours into invoice drafts.
You don’t need ChatGPT
Adam asks ChatGPT for the quote in the film. You can build the same quote yourself in Raq.com, from the same price list and branding. If you already use ChatGPT, Claude or another AI app, connect it and it can do the work for you.
Common questions
Can I use my own prices?
Yes. Save your prices once in Quotes & Proposals and pick them into each quote. When you describe a job, Raq.com drafts the prices for you to check and change before anything is sent.
What about the AI receptionist in the film?
That’s Raq.com Voice Calls. It’s on the Professional plan and above, needs an approval check, and tells callers at the start that the call is handled by an AI assistant.
Can customers pay the deposit by card?
Yes, once you connect your Stripe account. Raq.com Invoice Generator puts a Pay now button on the invoice and sends reminders when one is overdue.
What does it cost?
One Raq.com subscription covers over 75 tools, with plans from $39 a month. Voice Calls needs the Professional plan or above and an approval check, and calls are charged per minute. See plans and pricing.
Try it on your next enquiry
Add your prices and logo, then send your first quote from Raq.com. Free trial, no credit card.
The business, people and prices in this film are made up for demonstration and privacy purposes. Every screen is real Raq.com.