Raq.com Terms of Service

Effective date: 23 January 2026. Last updated: 24 October 2026

These Terms of Service (Terms) govern your access to and use of the Raq.com website, applications, features, tools, modules, APIs, and related services (together, the Services).

1. About us

The Services are operated by Vu AI Ltd (we, us, our), a company registered in the United Kingdom.

  • Registered office: Suite 15, 1666 High Street, Knowle, Solihull, United Kingdom, B93 0LY
  • Company number: 15766790
  • Contact: hello@raq.com

2. Acceptance and scope

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms apply to all current and future Services, including any new tools, modules, features, or updates we introduce.

If you use the Services on behalf of a business or other organisation, you confirm you have authority to bind it, and "you" includes that organisation.

3. Definitions

  • Account: your user account and, where applicable, your organisation workspace.
  • Content: anything you submit to or generate via the Services, including prompts, text, files, images, documents, links, data, signatures, messages, and outputs.
  • Output: results generated by the Services from your inputs (including AI generated content).
  • Subscription: a recurring plan that includes access to tools and usage allowances.

4. Accounts, security, and access

You must provide accurate information, keep it up to date, and keep your login details confidential. You are responsible for all activity under your Account, including actions by team members and authorised users.

You must promptly notify us of any unauthorised use or security incident affecting your Account.

5. Licence and permitted use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes (or personal use where permitted), in accordance with these Terms.

You must not:

  • reverse engineer, decompile, bypass, or interfere with the Services or security measures
  • access the Services via automated means (bots, scrapers, crawlers) except where we expressly allow it
  • use the Services to build, train, benchmark, or improve a competing product or model (except with our written permission)
  • resell, lease, sublicense, or make the Services available to third parties as a service bureau or managed service, except where we explicitly allow it
  • attempt to exceed rate limits, usage limits, or any technical restrictions.

6. Acceptable use, abuse, and fair use

You must not use the Services (or allow others to use them) to:

  • break any law or regulation, or violate court orders or sanctions
  • infringe intellectual property rights, confidentiality, privacy, or data protection rights
  • create, upload, store, transmit, or distribute unlawful, harmful, deceptive, hateful, harassing, violent, or sexually exploitative content
  • send spam, phishing, scams, malware, or facilitate unauthorised access to systems
  • perform vulnerability scanning or destructive testing without proper authorisation
  • generate or distribute misleading content intended to deceive others (including impersonation)
  • interfere with or disrupt the Services, our systems, or other users.

Sending messages: If you send email, texts or WhatsApp messages with Raq.com, our Acceptable Use Policy for Sending also applies. It sets the consent rules, banned content, sending limits and how we enforce them, and forms part of these Terms.

Fair use and rate limits: We may apply rate limits, throttling, usage caps, or other controls to protect the Services and other users. If we believe your usage is excessive, abusive, or risks the platform (even if not expressly prohibited), we may suspend, restrict, or require you to upgrade your plan or reduce usage.

Promotional and bonus features: From time to time we may offer promotional benefits, bonus allowances, unlimited usage tiers, or other enhanced features (together, Promotional Features). These are privileges, not entitlements, and are subject to fair and reasonable use. We reserve the right to modify, cap, suspend, or withdraw Promotional Features at any time, without prior notice, if we determine (in our sole discretion) that your usage is:

  • disproportionate to typical user behaviour
  • primarily automated, bulk, or programmatic in nature (unless expressly permitted)
  • intended to exploit, game, or circumvent the spirit of the offer
  • causing or likely to cause degradation, cost exposure, or risk to the platform or other users.

Withdrawal of Promotional Features does not affect your underlying Account or paid entitlements, and is not grounds for refund.

7. Your Content, responsibility, and permissions

You retain ownership of your Content. You grant us a worldwide, non-exclusive licence to host, store, back up, reproduce, transmit, display, and otherwise process your Content only as necessary to provide, secure, and improve the Services, comply with law, and enforce these Terms.

You are solely responsible for:

  • the legality, quality, and accuracy of your Content and Outputs you use or share
  • ensuring you have all rights, permissions, and lawful bases to upload, process, and share Content (including personal data, confidential information, and third-party materials)
  • maintaining appropriate backups of your Content.

We may remove or disable access to any Content (without notice) if we believe it breaches these Terms, is unlawful, or creates risk or harm.

8. AI and generated Outputs

Some tools use AI or automated processing. You understand and agree:

  • Outputs may be inaccurate, incomplete, misleading, or not unique
  • you must independently review and verify Outputs before relying on them
  • the Services do not provide legal, financial, medical, or other regulated professional advice
  • you are responsible for how you use Outputs, including ensuring compliance with advertising, consumer protection, and sector-specific rules.

Sensitive data: Unless we explicitly agree otherwise in writing, you should not submit special category data (for example health data), criminal offence data, or highly sensitive confidential information to AI tools.

9. Community, collaboration, and public sharing

If the Services allow posting to community feeds, shared spaces, public pages, widgets, or links, you control what you share. You understand that Content you publish in these areas may be visible to others and may be copied, shared, or indexed.

You must not post content that violates these Terms. We may moderate, remove, or restrict community features at any time.

10. E-signatures, documents, and audit trails

If you use e-sign or document workflow tools:

  • you are responsible for ensuring the process meets your legal and compliance requirements (including identity checks, consent, record keeping, and enforceability)
  • we do not guarantee any document will be legally effective or enforceable in any jurisdiction
  • you are responsible for obtaining consent from recipients and ensuring your use complies with applicable e-signature laws and regulations.

11. Third-party services and links

The Services may integrate or interoperate with third-party services (for example payment processors, AI model providers, hosting providers) or link to third-party sites. We are not responsible for third-party services, and your use of them may be governed by their own terms and policies.

12. Fees, subscriptions, and taxes

Some features require a Subscription or payment.

  • Pricing and changes: Prices and plan features may change. We will apply changes prospectively.
  • Subscriptions: Subscriptions renew automatically until cancelled. Cancellation generally takes effect at the end of the current billing period unless stated otherwise.
  • Usage allowances: Subscriptions include usage allowances that reset each billing period. Unused allowances do not carry over unless stated otherwise.
  • Taxes: Prices may exclude taxes unless stated. You are responsible for any applicable taxes, duties, or similar charges.

Refunds: Except where required by law (including consumer law where applicable), payments are non-refundable.

13. Intellectual property

We and our licensors own all intellectual property rights in the Services, including software, templates, designs, branding, and underlying technology.

As between you and us:

  • you own your inputs and Content you provide
  • to the extent we have rights in Outputs that can be assigned, we assign those rights to you on creation
  • you acknowledge Outputs may be similar or identical to outputs provided to other users.

You must not remove proprietary notices.

14. Feedback

If you provide suggestions, feedback, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation.

15. Suspension and termination

We may suspend or terminate your access immediately if:

  • you breach these Terms
  • required payments fail
  • your use creates risk, harm, or legal exposure
  • we are required to do so by law or regulators.

You may stop using the Services at any time. Termination does not affect accrued rights, payment obligations, or clauses intended to survive (including IP, disclaimers, liability limits, and indemnities).

16. Disclaimers

The Services are provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of satisfactory quality, fitness for purpose, non-infringement, and availability.

We do not guarantee uninterrupted operation, error-free Outputs, or that the Services will meet your requirements.

17. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the above, to the fullest extent permitted by law:

  • we are not liable for indirect, consequential, special, exemplary, or punitive losses, or for loss of profits, revenue, business, goodwill, data, or anticipated savings
  • our total liability arising out of or relating to the Services will not exceed the greater of:
    • the total fees you paid to us in the 12 months before the event giving rise to the claim, or
    • £100.

If you are a consumer, nothing in these Terms affects your statutory rights, and some limitations may not apply to you.

18. Indemnity

You will indemnify and hold harmless Vu AI Ltd, its directors, officers, employees, and suppliers against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to:

  • your Content, your use of Outputs, or anything you submit, publish, or send using the Services
  • your breach of these Terms
  • your violation of any law or third-party rights
  • your use of third-party services integrated with the Services.

Section 24 sets out a further indemnity for email, texts and WhatsApp messages you send.

19. Privacy and data protection

Our Privacy Policy explains how we process personal data. Where you upload or process personal data of others, you confirm you have a lawful basis and required notices and consents. Our Data Processing Addendum (DPA) forms part of these Terms and applies whenever we process personal data on your behalf.

We maintain a list of subprocessors at raq.com/subprocessors. Subprocessors that process personal data are named. Some optional writing features send only the text you submit to specialist providers, and you must not use those features for personal data. We describe those providers by function and location. We will update this list before engaging a new subprocessor and will notify affected customers of material changes.

20. Data portability and export

You may export your Content at any time using the export features available within the Services. If you close your account, we will retain your data for the period described in our Privacy Policy, after which it will be deleted. If you need assistance exporting your data, contact us at privacy@raq.com.

21. Changes to these Terms

We may update these Terms from time to time. The updated Terms will apply from the date they are posted (or the later date stated). If you continue using the Services after changes take effect, you accept the updated Terms.

22. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where consumer law in your country requires otherwise.

23. Miscellaneous

  • Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations.
  • Severability: If any part is unenforceable, the rest remains in effect.
  • Entire agreement: These Terms and any referenced policies form the entire agreement regarding the Services.

24. Sending email, texts and WhatsApp messages

This section applies whenever you use the Services to send email, text messages (SMS) or WhatsApp messages to other people, including campaigns, sequences, automated messages, replies and messages Raq.com drafts for you to approve (together, Messages).

You are the sender. You choose who receives each Message, what it says and when it is sent, or you switch on the automation that sends it. Messages are sent for you, in your name, through the email, SMS or WhatsApp accounts you connect, or through a sending service Raq.com runs for you where you choose one. For the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and any similar law, you are the sender and the instigator of every Message, and you are responsible for complying with those laws. Raq.com provides the software and, for the personal data involved, acts as your processor under our Data Processing Addendum.

Your promises. Each time you send a Message, you confirm that:

  • every recipient of a marketing Message has either given consent that meets the UK GDPR standard, or, for email and texts, you meet each of the soft opt-in conditions: you obtained their details in the course of a sale or negotiations for a sale of your products or services, the Message markets only your own similar products or services, and you gave them a simple, free way to refuse marketing when you collected their details and give it again in every Message
  • any other basis you rely on (for example the charity soft opt-in, or sending to a corporate email address) is one the law allows for that Message
  • the consent information you import or record in Raq.com, including where, when and how each person agreed, is true and complete, and you can produce the evidence behind it
  • you did not buy, rent, scrape or otherwise obtain the contact list from someone the recipients did not agree could pass it on
  • you have given the recipients the privacy information the law requires and you act on every opt-out promptly, including opt-outs sent to you outside Raq.com
  • each Message clearly identifies you, its content is lawful and accurate, and it complies with our Acceptable Use Policy for Sending and the rules of the provider carrying it (for example Meta's WhatsApp Business Messaging Policy or your SMS provider's acceptable use policy)
  • you own, or have written permission (a letter of authority) to use, every sender name, number, email address and domain you send from.

Your provider accounts. When you connect your own email, SMS or WhatsApp account, you contract with and pay that provider directly and its terms apply between you and it. Raq.com is not a party to that contract. A provider may suspend or close your account under its own rules, and Raq.com is not responsible for that.

Our checks do not move responsibility to us. Raq.com checks consent records, adds your business name and an opt-out, applies quiet hours and sending limits, screens content and links and reviews accounts before they send. These checks help you, but they are not legal advice, they will not catch everything, and they do not make Raq.com responsible for your Messages or your compliance.

Our right to pause. We may hold, delay, limit or refuse any Message, campaign, import, sender or connection, or pause or stop your sending, with or without notice, if we reasonably believe it breaches these Terms, our Acceptable Use Policy for Sending, the law or a provider's rules, or puts recipients, providers or Raq.com at risk. We may share information about your sending, including the consent records we hold for you, with the providers involved, the Information Commissioner's Office, Ofcom or the police where the law allows or requires it.

Working with regulators and complaints. If a recipient, provider or regulator complains about or investigates Messages you sent, you will cooperate promptly and provide the consent evidence they ask for.

Indemnity for Messages. To the extent the law allows, you will indemnify Vu AI Ltd, its directors, officers and employees against all claims, losses, fines, monetary penalties, enforcement costs, provider charges and suspensions, and reasonable legal and professional fees arising from Messages you send or instigate, the contact lists and consent records you use, or your breach of this section. This indemnity is in addition to section 18 and is not limited by section 17, which limits our liability, not yours.