Raq.com for facilities management firms
Clients ring with site requests while you’re out at other sites. Raq.com answers, writes up what they need, and turns it into a branded quote with a deposit invoice once they sign.
Free trial, no credit card. Voice Calls is on the Professional plan and above.
Nadia’s day, from the call to the deposit
Pick a time to see that screen from the film, or play the film from there.
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10:42 Call answered
Patrick rang while Nadia was out visiting sites
Patrick Nolan asked for a quote to change the fluorescent lights on three office floors at Kestrel House to LED. There are about sixty fittings a floor, in a suspended ceiling. The assistant said Nadia would send a quote today.
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Evening Quote asked for
That evening, Nadia asked ChatGPT
Quote Patrick Nolan for the LED lighting upgrade from this morning’s call. Our prices, emergency lighting testing as an optional extra, and a 25% deposit.
- Voice Calls Read this morning’s call from Patrick Nolan
- CRM Find Patrick Nolan
- Quotes & Proposals Read your price list
- Quotes & Proposals Create “LED lighting upgrade for Kestrel House”
- Quotes & Proposals Add it to his CRM record as a quote, with Patrick to sign
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19:12 Quote sent
Nadia checked the quote and sent it
- Quote
- LED lighting upgrade for Kestrel House
- Total
- £18,240.00 including VAT
- Deposit
- 25%, £4,560.00
Built from Nadia’s own price list, in Rahman Facilities’s logo and colours.
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19:15 Signed
Patrick added the emergency lighting test and signed
- Optional extra
- Emergency lighting test and certificate, £540.00
- New total
- £18,888.00 including VAT
- Deposit
- £4,722.00
Patrick ticked the extra and signed on his phone, and Nadia was told straight away.
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19:16 Deposit invoice
One click made the deposit invoice
- Invoice
- INV-00391
- Amount
- £4,722.00
- Due
- 3 Nov 2026
Raq.com Invoice Generator takes card payments on the invoice and chases late ones.
The quote Patrick signed
Raq.com Quotes & Proposals builds it from your own price list, with your logo and colours from Brand Guidelines. Customers open it on their phone, tick any optional extras and sign to accept.
- Prices
- From Nadia’s price list, with VAT at 20%
- Optional extra
- Emergency lighting test and certificate, ticked by Patrick
- Deposit
- 25% on acceptance, invoiced in one click
Accepted by Patrick Nolan on 20 October 2026
QP-HJ4LY2
LED lighting for all three floors
Fitted over four evenings, so the offices stay open as normal.
Patrick, thanks for your call this morning
Swapping fluorescent fittings for LED panels usually halves the lighting bill and cuts the time spent changing tubes. Here is what I would do: 180 LED panels across the three floors, with presence detectors in the meeting rooms and toilets.
| LED panel, 600 mm, supplied and fitted 180 panels × £68.00 | £12,240.00 |
|---|---|
| Presence detector, supplied and fitted 24 detectors × £95.00 | £2,280.00 |
| Testing, certificate and WEEE disposal 1 job × £680.00 | £680.00 |
| Emergency lighting test and certificate Optional, added 1 job × £540.00 | £540.00 |
| Subtotal | £15,740.00 |
| VAT at 20% | £3,148.00 |
| Total | £18,888.00 |
| Deposit on acceptance | £4,722.00 |
The four tools in the film
All four come with one Raq.com subscription, which has over 75 tools in all.
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Voice Calls
Answered Patrick’s call on the business line, then recorded, transcribed and summarised it.
Professional plan and above, after an approval check. Calls are charged per minute.
About Voice Calls in Raq.com -
CRM
Keeps Patrick’s details, the call and the quote together on one record.
About CRM in Raq.com -
Quotes & Proposals
Built the quote from Nadia’s own prices and branding, and took Patrick’s signature.
About Quotes & Proposals in Raq.com -
Invoice Generator
Made the deposit invoice from the signed quote. It takes card payments and chases late ones.
About Invoice Generator in Raq.com
Also useful for facilities management firms
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Help DeskManage customer support with shared inboxes, ticket workflows, email integration, and AI-powered assistance.
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Task BoardPlan work with kanban boards, time tracking, card dependencies, and a public intake form.
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Time TrackerTrack work with a universal timer, review weekly timesheets, approve time and turn approved hours into invoice drafts.
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Client PortalBranded external workspaces where clients view files, approve work, answer questions, and send uploads, all behind a magic link.
You don’t need ChatGPT
Nadia asks ChatGPT for the quote in the film. You can build the same quote yourself in Raq.com, from the same price list and branding. If you already use ChatGPT, Claude or another AI app, connect it and it can do the work for you.
Common questions
Does the AI receptionist give out prices?
Only if you tell it to. You write its greeting and instructions. In the film it takes the details and tells the caller Nadia will send a quote.
Do callers know they’re talking to an AI?
Yes. It tells callers at the start that the call is recorded, transcribed and handled by an AI assistant, and they can say if they don’t want to carry on.
Can customers pay the deposit by card?
Yes, once you connect your Stripe account. Raq.com Invoice Generator puts a Pay now button on the invoice and sends reminders when one is overdue.
What does it cost?
One Raq.com subscription covers over 75 tools, with plans from $39 a month. Voice Calls needs the Professional plan or above and an approval check, and calls are charged per minute. See plans and pricing.
Try it on your next enquiry
Add your prices and logo, then send your first quote from Raq.com. Free trial, no credit card.
The business, people and prices in this film are made up for demonstration and privacy purposes. Every screen is real Raq.com.