At Raq.com, we place great importance on the security and privacy of your data. Our thorough approach to security includes multiple layers of protection to keep your information safe and ensure your experience remains uninterrupted.

Data Protection

• SSL Encryption: All data exchanges are secured with SSL encryption, making sure your information stays confidential at all times.
• Automated Data Backups: We perform automatic database backups multiple times daily to safeguard your data against loss.
• Third-Party Data Protection: Our terms of service clearly state that we do not sell user data to third parties.

Infrastructure Security

• DNS Security and DDoS Protection: We use CloudFlare for strong DNS management and defence against DDoS attacks.
• Hosting Facilities: Our high-performance servers are located in ISO 27001 certified hosting facilities, which feature:
  • High-level physical security measures
  • Power redundancy systems
  • Backup generators for continued operations during power outages

Compliance and Certification

• Cyber Essentials Certified: We have been audited and certified by IASME, the body responsible for assessing and certifying against the UK Government's Cyber Essentials Scheme.

User Account Security

• Two-Factor Authentication (2FA): We offer bank-grade 2FA, which requires a one-time code for each login. This extra layer of security guards your account even if someone learns your password.

We are dedicated to constantly improving our security measures to offer you a safe and reliable service. If you have any questions or concerns about our security practices, please feel free to contact our support team.